Support tailored to your booking needs
Customer Support Overview
Your questions answered clearly
Booking & Service FAQs
How can I modify or cancel my booking?
You can update or cancel your reservation through your account dashboard or by contacting our support team directly. Please review our cancellation policy for applicable fees.What amenities are included in the apartments?
All apartments come fully furnished with kitchen appliances, high-speed Wi-Fi, air conditioning, and daily housekeeping services to ensure a comfortable stay.Are pets allowed in the apartments?
We welcome pets in select apartments. Please check availability and any additional requirements when booking to ensure a pet-friendly stay.What is the check-in and check-out process?
Check-in is available from 3 PM, and check-out is by 11 AM. Our team will provide all necessary instructions prior to your arrival for a smooth process.
Why Choose Nivera for Your Stay
Prime Locations
Our apartments are situated in the heart of Maadi and New Cairo, placing you close to key business districts, shopping centers, and dining options.
Fully Equipped Apartments
Each unit features modern furnishings, high-speed internet, and complete kitchen facilities to support both short and extended stays.
Get in Touch
Customer Support
Reach out to us for booking help or any questions about your stay. Our team is ready to assist you promptly.
